Vozitel is a leading cloud-based Contact Center as a Service (CCaaS) software provider in Spain, offering all-in-one solutions designed to automate business processes, personalize customer service, and integrate multiple communication channels.
Vozitel offers multifunctional cloud-based customer service solutions designed to enhance business process automation, simplify repetitive tasks, and improve customer service.
With a strong focus on artificial intelligence, Vozitel has developed advanced AI-powered CallBots that transform customer interactions, optimize response times, and drive operational efficiency.
Vozitel's AI-driven CallBots leverage cutting-edge conversational intelligence to autonomously handle inquiries, interpret customer intent, and provide real-time resolutions, significantly enhancing customer engagement.
These innovations, combined with its omnichannel communication capabilities, empower businesses to automate complex workflows while maintaining a personalized customer experience.
Trusted by businesses across Spain, Vozitel serves key sectors such as business process outsourcing (BPO), healthcare, financial services, utilities, and education.
Now part of Everfield’s growing SaaS ecosystem, Vozitel is poised to accelerate innovation and expand the reach of its AI-powered solutions.
Under the leadership of CEO Joaquin Pardo, the team remains intact and committed to delivering advanced customer engagement technologies while ensuring a smooth transition and continued excellence for its growing client base.