Everfield, a European long-term investor and growth accelerator, has acquired Vozitel, a Spanish provider of end-to-end Contact Center as a Service (CCaaS) and AI solutions for businesses across a wide range of industries. With a strong focus on artificial intelligence, Vozitel has developed advanced AI-powered CallBots that transform customer interactions, optimize response times, and drive operational efficiency.
Vozitel provides an all-in-one cloud-based platform that enhances business process automation, streamlines customer interactions, and improves service efficiency. Its AI-driven solutions—including CallBots, a specialized CRM, an in-house Virtual PBX, and multi-channel communication tools—empower businesses across sales, marketing, customer service, debt management, and appointment scheduling. By pioneering AI-powered automation, Vozitel is transforming how companies optimize their customer engagement.
Vozitel’s AI-driven CallBots leverage cutting-edge conversational intelligence to autonomously handle inquiries, interpret customer intent, and provide real-time resolutions, significantly enhancing customer engagement.
These innovations, combined with its omnichannel communication capabilities, empower businesses to automate complex workflows while maintaining a personalized customer experience.
Businesses increasingly turn to CCaaS software to meet growing demands for automation, omnichannel communication, and better customer experiences. With a strong presence in Spain, Vozitel is a key player in this space, serving industries like debt collection, business process outsourcing (BPO), healthcare, financial services, utilities, and education.
Now part of Everfield’s growing SaaS ecosystem, Vozitel is poised to accelerate innovation and expand the reach of its AI-powered solutions. Under the leadership of CEO Joaquin Pardo, the team remains intact and committed to delivering advanced customer engagement technologies while ensuring a smooth transition and continued excellence for its growing client base.
“Joining Everfield is not just about scaling Vozitel into a leading European player—it’s about creating new opportunities for our team. Being part of a specialized B2B tech ecosystem means our employees will have greater access to shared knowledge, industry best practices, and new career paths within a network of innovative companies facing similar challenges,” commented Vozitel’s CEO Joaquin Pardo.
“On a personal level, this feels like the natural next step in Vozitel’s journey. Five years ago, we acquired the company through the search fund I built, and since then, we’ve transformed it from a founder-led business into a professionally managed company, doubling in size and impact. Now, with Everfield, we have the backing to accelerate our international expansion and deliver even more value to our customers,” added Vozitel’s CEO.
Ignacio Villalón Pérez-Artacho, Country Manager for Spain and Portugal at Everfield, comments, “We are very excited to add Vozitel to Everfield’s ecosystem. We believe that Vozitel has the right technology and team to continue being the best partner for its customers in adopting new solutions, including AI, that will allow them to enhance operations and automate processes.”
“Vozitel’s innovation-driven approach with its all-in-one CCaaS solution is ideally positioned to help businesses navigate the evolving demands of customer engagement and operational efficiency. By combining Vozitel’s expertise with Everfield’s resources, we are excited to build on their successes and drive impactful growth,” said Henning Schreiber, Head of Acquisitions at Everfield.
“This acquisition highlights another strategic milestone for Everfield, as we expand our footprint in the European software market. It marks our 29th acquisition across Europe and the 4th in Spain since 2022, demonstrating our ongoing focus on growth in strategic markets,” he added.
